Calls don't go through from T-Mobile customers
I called a business today and my calls were dropped five times in a row. The last time I could hear the person but they couldn't hear me. That is when she said "I am guessing that you are calling from...
View Articledialer icon has disappeared from my tray
The dialer, contacts, and message icon has disappeared from my tray at the bottom of my screen. How do I get them back as it is very difficult now to make a call! Thanks!
View ArticleMy Account app doesn't work
For two months I've been trying to check my billing on my phone & get this error message. How many months does it take for T-Mobile to fix something? Let me guess........ Two years! Error...
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Wipe cache partition to clear system memory: HTC Amaze 4G / One (LTE)/One S /...
If the phone is not working correctly, you may need to reset it. While a hard reset deletes all you information, you can clear the system cache to restore most factory settings without losing your...
View ArticleSamsung Galaxy S4 32 GB & 64 GB
When will T-Mobile start offering the Samsung Galaxy S4 in 32 GB & 64 GB models?
View ArticleOnline activation cheaper but randomly impossible. Anyone been forced to go...
To preface this, I am a pay-as-you-go pre-paid customer and have been for the past 1.5 years. I live in Boston and am a Harvard Physician who likes to be very frugal. My credit is impeccable. My...
View ArticleWhy wont my text size change on the myTouch Q?
Hello all,This is my 3rd myTouch Q from TMobile. And on all three there IS an option under the submenu under settings on the text messaging beginning screen. It supposedly changes from small to huge....
View ArticleVoicemail troubleshooting: Android
Understanding Voicemail Issues Use this document to troubleshoot Voicemail problems on Android devices. Resolution Steps by ScenarioChoose a scenario: Understanding Voicemail IssuesResolution Steps by...
View Articleproblems with 4.1.2 Jelly Bean update and Galaxy S2
Hi all. I was running ICS on my phone until a few days ago when I applied the 4.1.2 Jelly Bean upgrade. I've noticed some problems and some annoyances with this update. 1) I can no longer use a...
View ArticleHow to export Notepad notes on a Prism phone?
I have a Prism phone. I can't figure out how to export the notes that I write using the Notepad. Is there a way I can output them as a CSV or something like that? Any format would be ok, as long as...
View ArticlePicasa uploads failed service error
Everytime I upload a photo from the photo gallery to Picasa, it failes each time. The error message is "failed service error". I checked my sync settings and they are fine. Im using the LG G2X, Android...
View ArticleHow does T-mobile get away with charging $20 for a new SIM because I didn't...
I'm upgrading from an old blackberry that uses a standard SIM, and because they changed to a pay as you go business model right before I was eligible for an upgrade I opted for a cheap Nexus 4. Tmobile...
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Android How tos
How To's & User ManualsHelp & TroubleshootingCustomer Discussions How tos & User manualsFollow the links for general how to's with your Android: See also: Android Customer Journey...
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My phone is now saying that is is not registered on network,
as is my daughters, and my husbands. We are having rain storms. Is there a way I need to reset them to get them to work
View ArticleSamsung galaxy s4 overheating problem !
I Just got a new galaxy s4 from T-mobile last week. On average, the phone 's a good phone except the overheating issue. It often gets really hot while charging. I Wonder if this issue keeps happening,...
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MyTouch Q cannot send or receive picture messages.
Hello,As my title states I have a MyTouch Q and in the last week or so I have not been able to send or receive picture messages. My husband has the same phone and he is not able to either. We have both...
View ArticleSuddenly locked out Samsung Galaxy S3
IN the last few days my S3 suddenly locks up, going to a screen that shows a rectangle box with a keyboard icon in the center of the screen and the words emergency call at the bottom. For some reason...
View ArticleTower, connecting, TMO & ATT
This isn't (as far as I know) and Android questions, it's a "how come I can't connect" question, so if I"m in the wrong place, please move me to where I should be (it's been a while since I was in this...
View ArticleNot a happy customer
I've had nothing but problems with this phone. for the 3 short weeks I've had it. Smart Screen not working, missing calls because network shuts off my itself, wi-fi calling not working. I truly...
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