To preface this, I am a pay-as-you-go pre-paid customer and have been for the past 1.5 years. I live in Boston and am a Harvard Physician who likes to be very frugal. My credit is impeccable.
My phone: Galaxy SII
Tonight I tried to change over to the post-paid plan so that I could view call history (because you can not view call history on the prepaid plans), and also to add my wife and son onto my plan as new customers. I had just bought them Galaxy S phones.
After 1 hour with the very pleasant service rep, and after several attempts by him to set this up with:
1) switch my plan over, and add my wife and son (total is 50+30+10 --> $90/mo)
2) send me 3 SIM cards ($10 each --> $30)
3) start my account with $30 down
Total cost over the phone was going to be $60 today.
HOWEVER, when trying to submit this the rep could not get it to go through. The manager came on the line and told me that I would need to go in to a store and show 2 forms of I.D. The store price would charge an activation fee for each phone plus ~$25 per SIM card. The manager said that this is just the way it is sometimes.
Anyone else had this supposed random requirement to have to go in to the store and pay more to activate your phone and to buy the SIM cards? The manager had no other reason for me than "it's just the way it is sometimes."
I am think of returning my wife and son's new phones and switching carriers, not because I can't pay for it, but because I hate when companies don't have common sense. Customer service is no service at all, and manager's without brains or power to manage, are not really managers.