Understanding the Issue
You may experience the following issues with the onscreen keyboard:
- The onscreen keyboard is unresponsive on first power up
- The onscreen keyboard may stop responding or respond slowly
Help & How to
To troubleshoot the on-screen keyboard being slow or unresponsive, follow these steps:
- Be sure you are holding the phone steady and upright.
Note: If the phone is switching between portrait and landscape mode, it will go unresponsive for several seconds. - Uninstall all third-party keyboard or text-input apps to test the device. Popular apps to remove include:
- Swype Beta
- TouchPal
- Swiftkey
- Smart Keyboard
- SlideIt
- GO Keyboard
- And others
- Clear the app cache and data of the keyboard app. The app may be listed as Swype, Touch Input, or other.
- Turn off the device.
- Remove the battery.
- Insert the battery.
- Find your specific phones How To's to wipe the cache partition.
- Test the keyboard.
- If problems continue, perform a master reset.
- Test the keyboard.
- If problems continue, download a different keyboard app from the Play Store.
DOC-13494