Have an LG Optimus L9 phone, still in warranty, and have had issues with the phone. End of July, I contacted the store, they stated nothing could be done becuse they had no way to test phones, so I ended up sending it myself to LG. I have only had it back a few weeks (another long story) and now having issues again, with screen flicker, so decided to try the store again. Took into the store, they have a new diagnostic machine. A CSR tested the phone, completed hard reset, and stated there was nothing wrong with the phone (still flickers). Phone is in excellent condition, case, not dropped, screen protector, etc. If I had dropped it or got it wet, would of not even bothered going to the store.
Basically she said the new policy, which started a few weeks ago, will not allow them to replace a phone that shows good with the machine. When pressed, the CSR admitted there was an issue and phone looked in great shape. Stated I should of bought the $10/month insurance (phone is not even a year old). I stated it might be a great profit model, but a lousy customer service model.
Has anyone had a run in with this policy and any luck getting support? We just switched to from ATT to TMobile in June.