When attempting to turn on WiFi or a WiFi hotspot, the word ‘Error’ appears in the Wi-Fi Settings.
Errors
- Error: ‘Error’ in Wi-Fi Settings when turning on
Customers may experience this error message for the following reasons:
- Too far from Wi-Fi router
- Too close to Wi-Fi router
- 2.4 GHz wireless interference
- Wi-Fi router issues (unsupported)
| Device causes | |
| Software version affected | HD1U815M VER.D |
| Software version resolved | None |
| Cause | Issue |
To fix the Wi-Fi connectivity error messages, follow these steps:
Device steps
- Check the software version of the device. If it is not up to date, then update it.
- Turn the phone off, and turn it back on.
Note: Doing this multiple times sometimes help to resolve the problem. - Attempt to turn on Wi-Fi.
- If Wi-Fi still cannot turn on after turning the phone off and on a few times, then remove the battery.
- Re-insert the battery. (Do not turn the phone on yet. The next step will do that.)
- Wipe the cache partition.
Note: See how to wipe cache for many HTC devices, or see documents for your device for specific steps. - Turn on the device.
- Check the battery level. If it is blow 50%, plug the device into the wall charger.
Note: Low battery may cause the problem. Make sure it is charged. - Turn on airplane mode for one minute.
- Turn off airplane mode.
- Attempt to turn on Wi-Fi.
- If W-Fi still cannot turn on, perform a master reset.
Note: See documents for your device for specific steps. - Turn on Wi-Fi with no third-party apps installed.
- If the issue continues after all steps above and with no third-party apps installed, then you may have a problem that:
- We are tracking the reported problem currently.
- Until we determine what causes the problem, there is not any more resolution. But your feedback will help us determine the problem.
- The issue is being reported on all recent Android models from all carriers (including Verizon and Sprint), and is not specific to your device nor T-Mobile.
- If you are comfortable using a development fix that is not supported by T-Mobile, see: http://forum.xda-developers.com/showthread.php?t=1295319
- If you still have 'Error' appearing when turning on Wi-Fi after following all steps above, then contact us.