What is wrong with the incompetence of Tmobile Representatives?! Not only are they inexperience, they are condescending and ultimately unprofessional. My situation was that I had called Tmobile and spoke to Keisha to have my account closed and was assured that my bill of 195$ was the last bill I'll receive and here I get another bill of 187$ where only ONE line was closed. I called Tmobile today and spoke with Shanerika and explain the situation and she said that only one line was closed and because of the other active lines, I now owe them 187$ She then told me because of the last Reps mistake and how she misinformed me it is MY responsibility to pay the remaining balance. When I asked to speak with a supervisor she insisted I get transfer to their credit department and that everyone will tell me the same thing. Finally, Johnny the supervisor came to the phone and told me that because the account was in "pro billing cycle" I had to pay. I explained that was not what I was told. If a representative tells you that you're account is now closed, and that you will not receive another bill, why am I being billed again?! The main reason why I closed my account was so I can open up another 6 lines with Tmobile again which I did after. Johnny continues with his condescending tone, and as he makes note on my account, he spoke to me like a child while typing word for word, he said that "this WELL EDUCATED customer will have to pay this bill of $187" He then ask if I'm writing this down? Unacceptable! I asked for the corporate number, and he tells me they don't have one and when I asked how can I get in contact with them, he said use the website. Not only did my situation not get resolved, I'm so frustrated with this experience that I will gladly take my business elsewhere.
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