On-screen keyboard (Swype / Touch Input / etc) is unresponsive: Android
Understanding the IssueYou may experience the following issues with the onscreen keyboard: The onscreen keyboard is unresponsive on first power upThe onscreen keyboard may stop responding or respond...
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Android Help
How To's & User ManualsHelp & TroubleshootingCustomer Discussions Help & Troubleshooting Call functionsIf your Android device is having calling problems or problems with voice service,...
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No Internet / data: Android 4.0
Available on YouTube for the following devices:HTC One SSamsung Galaxy S IIISamsung Note II Understanding the IssueSymptoms"Cannot connect to the Internet""Web page not available" What happens and...
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Manage internal memory (RAM) on Android
Available on YouTube for the following devices:HTC One SSamsung Galaxy S IIISamsung Note II Understanding Memory & StorageMemory and storage are often confused. It is important to know the...
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Save and manage battery life: Android
Available on YouTube for the following devices:HTC One SSamsung Galaxy S IIISamsung Note II Understanding the IssueSymptomsBattery seems to drain quicklyMust charge device often What happens and...
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Prepare for a master reset and back up data on Android
Available on YouTube for the following devices:HTC One SSamsung Galaxy S IIISamsung Note II A master reset is sometimes called a factory data reset or a hardware reset (hard reset for short). A master...
View ArticleCalling issues troubleshooting: Android
Table of contentsTable of contents Understanding the Issue SymptomsWhat happens and whyHelp & How toPart 1: Beginning TroubleshootingPart 2: Advanced TroubleshootingProblems making & receiving...
View ArticleNon-Subsidized TM Android Updates
TM has announced that they will no longer be subsidizing phones in 2013 which raises the question of what will happen with Android updates. A carrier such as Samsung releases a phone with their version...
View ArticleSync Microsoft Outlook & Google contacts
Import contacts from Google Gmail to OutlookLog on to your Google Gmail account.In the left column, click Contacts.On the right side of your screen, above the message count, click Export.Click Outlook...
View ArticleContacts & calendar app missing: Android
Understanding the IssueUse this document to troubleshoot a problem with the calendar or contacts deleted on an Android phone. If an Android device is set to Sync with google or other account and the...
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APN settings for data and picture messaging (MMS): Android
Understanding the IssueNote: If you have a myTouch 3G / 3G Slide/ 4G, see: Verify the Access Point Name (APN) and internet data connection - T-Mobile myTouch 3G / myTouch 3G Slide / myTouch 4G Related...
View ArticleSignal troubleshooting: Android
Understanding the Issue Use this document to troubleshoot problems related to signal / reception. These issues can be caused by coverage, your location, handset issues, or SIM exhaustion. Resolution...
View ArticleSwitching SIMs (Micro to large)
Hello all, I was wondering if it is possible for me to use a micro SIM card in an older phone that takes the larger, traditional SIMs (adaptor?) or if I could go in to T-Mo store and ask them to...
View ArticleUnlocked phone - replacement SIM in foreign country
Hello all, I have requested a SIM unlock code for my Samsung Galaxy Note II. I intend to use a SIM card obtained in Colombia when I travel there soon. What Android (or other information) is on my U.S....
View ArticleSamsung Phone is malfunctioning
My Samsung Galaxy phone was unlockd by Tmobile and was used for three months abroad. Now I am in USA and the phone calls are cutting off and the party on the other end is not hearing the conversation....
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Save and manage battery life: Android
Available on YouTube for the following devices:HTC One SSamsung Galaxy S IIISamsung Note II Understanding the IssueSymptomsBattery seems to drain quicklyMust charge device often What happens and...
View ArticleLTE Band # and Frequency. Can T-Mobile clearly specify??
There was once HSPA+. And now LTE. While T-Mobile is now heavily adveritising "Bring your own phone" service, it is so lacking in providing the spec the customers need to know when purchasing an...
View Article'Download was unsuccessful' error: Play Store
Related errors from Play Store:'Download was unsuccessful.''Download was unsuccessful. Please try again.'Cannot download applications from the Play Store If you receive this error message when trying...
View ArticleMicrosoft Outlook sync: Gmail
Understanding the IssueT-Mobile does not provide support for Google services.Please contact Google for any support questions regarding their services. If you wish to sync your Gmail or Google Calendar...
View ArticleAccount creation: MOTOBLUR
Help & How toCreate MOTOBLUR accountTo create a MOTOBLUR account, follow these steps: Turn on the device and select the language.Tap Start.Tap Register new account.Tap Next.Read through the...
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